Disclaimer

1. About this disclaimer

Effective date: 16 October 2026

This website, our online booking at book.swanclean.in, our mobile apps and our stores are operated by Swan Clean, a brand of Newway Infomatics Private Limited, Plot 78, Phase I, Industrial Area, Chandigarh 160002. Email: sales@swanclean.in. Phone and WhatsApp: 9115-505-505. In this document, “Swan Clean”, “we”, “us” and “our” refer to Newway Infomatics Private Limited, and “you” refers to the customer using our services.

This disclaimer applies to swanclean.in, book.swanclean.in, our apps and our social media pages. It should be read with our Terms and Conditions.

2. Information on this website

Content on our website, including service descriptions, garment care guides and answers to common questions, is provided for general information. We try to keep it accurate and up to date, but we do not guarantee that it is complete or free of errors at all times. The terms that apply to your order are those in our Terms and Conditions and related policies.

3. Prices, turnaround and availability

Prices, services, service areas and turnaround times shown on the website and apps may change without prior notice. The price that applies to your order is the one in effect when your order is booked, and the final amount is shown on your invoice. Turnaround times are estimates and may vary with the type of garment, the care needed and circumstances outside our control.

4. Offers

Any offer or promotion is subject to its own terms, such as validity dates, eligible services and service areas. Unless stated otherwise, offers cannot be exchanged for cash, cannot be combined with other offers and may be changed or withdrawn by us.

5. Third-party links and app stores

Our website may link to third-party websites, including payment gateways, maps, social media and the Google Play Store and Apple App Store pages for our apps. These sites are operated by others under their own terms and privacy policies. We are not responsible for their content, availability or practices, and a link does not mean we endorse them. Downloads from app stores are subject to the terms of the store.

6. No professional advice

Garment care tips and other content on our website are general guidance and are not professional, technical, medical or legal advice. For valuable, heirloom or unusual garments, please speak to our team before handing them over so that we can advise on what is possible.

7. Images

Photos, illustrations and videos on our website, apps and social media are for illustration only. Actual garments, packaging, vehicles, stores and results may differ.

8. Limitation of liability

To the extent permitted by law, we are not liable for any loss arising from reliance on general information on our website, or from temporary unavailability of the website or apps. Our liability for orders is set out in our Terms and Conditions and Garment Care and Liability Policy. Nothing in this disclaimer limits your rights under the Consumer Protection Act, 2019.

9. Contact and Grievance Officer

Customer care: WhatsApp or call 9115-505-505, or email sales@swanclean.in.

Grievance Officer: Piyush Khullar, Grievance Officer, Newway Infomatics Private Limited, Plot 78, Phase I, Industrial Area, Chandigarh 160002; email help@swanclean.in; phone 9115-707-707.

We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within one month from the date we receive it.

Our full complaint process is set out in our Grievance Redressal Policy.