Help
Help and Support
Whether you need to move a collection, check on an order or report a problem, here is the quickest way to reach us and what to have ready.
- WhatsApp 9115-505-505
- Track in My Orders
- Free rescheduling before collection
- Report issues within 24 hours of delivery
Ways to reach us
- WhatsApp or call: 9115-505-505 or 9115-707-707
- Email: sales@swanclean.in
- In-app chat: open the Swan Clean app on Android or iOS and start a chat from your account
When you get in touch about an existing order, share the mobile number on your account and the order number if you have it. It saves time for both of us.
Track your order in the app
Every order appears under My Orders in the Swan Clean app, along with its status from collection through cleaning to delivery. You also receive real-time order updates, so in most cases you will know where your order stands without needing to ask. Standard orders are returned in 24–48 hours.
Reschedule or cancel before collection
If your plans change, you can reschedule or cancel free of charge at any time before collection. Message us on WhatsApp, call, or use the app. Once your garments have been collected the order cannot be cancelled, though we are happy to help with delivery timing. The full rules are in our refund and cancellation policy.
Report a problem with a delivered order
Please check your order when it arrives. If a garment is missing or damaged, report it within 24 hours of delivery.
- Contact us on WhatsApp, by phone or through in-app chat.
- Share your order number and the garment concerned.
- Send clear photos of any damage, including the care label.
- Keep the garment as it is until we have reviewed it.
Claims are handled under our garment care and liability policy, which caps liability at up to 5 times the cleaning charge of the affected garment.
If your issue is not resolved
If you are not satisfied with the outcome, you can escalate it through our grievance redressal process, which explains how to raise a complaint. Answers to common questions are also on our FAQ page.
Frequently asked questions
What is the fastest way to reach Swan Clean?
Where can I see the status of my order?
Can I change my collection time?
How long do I have to report a damaged or missing garment?
Inside our plant
European-engineered garment care, in Mohali Phase 5
- Seitz and DiverseyProfessional cleaning and stain chemistry
- Veit, Macpi and NaomotoForm finishers and pressing for collars, shoulders and creases
- Green Earth CleaningGentle, non-toxic and odour-free dry cleaning
- One central plantEvery order inspected, tagged and packed in-house
Chandigarh · Mohali · Panchkula
