Privacy Policy

Effective Date: 01-January-2025
Last Updated: 23-June-2025

At Swan Clean, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our laundry and dry cleaning services, website, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, delivery address.

• Service Information: Details about garments or items given for cleaning, special instructions, delivery preferences.

• Payment Details: Billing information, payment method (collected and processed securely via third-party payment processors).

• Website Usage: IP address, browser type, pages visited, and time spent—collected via cookies and analytics tools.

• Feedback & Communication: Any information you provide when contacting us or submitting feedback.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your laundry and dry cleaning orders.

• Communicate with you regarding order updates, promotions, and service changes.

• Improve our website, customer service, and service offerings.

• Ensure timely pickup and delivery of items.

• Meet legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal information. We may share your data only with:

• Trusted Service Providers: Such as delivery personnel or payment processors, strictly for service-related purposes.

• Legal Authorities: When required by law, regulation, or legal proceedings.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred under confidentiality agreements.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of electronic storage or transmission over the Internet is 100% secure.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and collect data for analytics. You can disable cookies in your browser settings, but some site features may not function properly.

6. Your Rights & Choices

You have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your data.

• Opt out of promotional communications at any time.

• Request deletion of your data, where legally permitted.

To exercise these rights, please contact us at [Insert Email or Contact Form Link].

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites.

8. Children’s Privacy

Swan Clean does not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently done so, we will promptly delete such data.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Swan Clean
Address: Plot 78, Phase I, Industrial Area, Chandigarh, 160002
Email: sales@swanclean.in
Contact Number: +91-9115505505