Terms and Conditions

Effective Date: 01-January-2025
Last Updated: 23-June-2025

Welcome to Swan Clean. By using our laundry and dry cleaning services, website, or mobile platform, you agree to the following Terms and Conditions. Please read them carefully before placing an order or using our services.

1. Service Overview

Swan Clean offers professional laundry and dry cleaning services, including pickup and delivery. All services are subject to availability and may vary based on location.

2. Customer Responsibilities

By using our services, you agree to:

• Provide accurate personal and contact information.

• Check all garment pockets and remove personal items before handing over clothes.

• Identify and notify us of any stains, damages, or delicate fabrics requiring special care.

• Pay all applicable charges for services rendered in a timely manner.

3. Pickup and Delivery

• Pickup and delivery services are available within specific service areas and time slots.

• We are not responsible for delays caused by traffic, weather, or circumstances beyond our control.

• If a customer is unavailable at the agreed pickup or delivery time, reattempt charges may apply.

4. Garment Care and Liability

• We follow industry-standard cleaning methods and care labels provided by manufacturers.

• While we exercise utmost care, we are not liable for damage due to:

  • Defective clothing items or fabrics

  • Items without proper care labels

  • Normal wear and tear or fading

  • Pre-existing damage or stains that cannot be removed

• Maximum Liability: In the unlikely event of loss or damage, our liability will not exceed 10 times the cleaning cost of the affected item.

5. Lost or Unclaimed Items

• Customers are advised to collect or receive their items within 30 days of service completion.

• Items not claimed within 60 days may be donated or discarded without further notice.

• Lost items must be reported within 24 hours of delivery for investigation.

6. Payment Terms

• All prices are listed in [Insert Currency] and include applicable taxes unless otherwise stated.

• Payment must be made before or at the time of delivery.

• We accept cash, digital payments, or card payments via authorized payment gateways.

7. Cancellations and Refunds

• Orders can be canceled or rescheduled before the pickup time by contacting our support team.

• Refunds will be issued only in cases of service failure or billing errors, at our discretion.

8. Prohibited Items

Customers must not include any of the following in their laundry:

• Hazardous materials, flammable substances, or illegal items

• Items contaminated with human waste or biohazardous materials

• Valuables such as jewelry, watches, or cash

Swan Clean is not liable for loss or damage resulting from such inclusions.

9. Intellectual Property

All content, branding, logos, and materials on our website and promotional materials are the intellectual property of Swan Clean and may not be used without written permission.

10. Modifications to Terms

We may update these Terms and Conditions at any time. Updated terms will be posted on our website with the effective date. Continued use of our services after changes indicates your acceptance.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction/State/Country].

12. Contact Us

For any questions, concerns, or disputes regarding these terms, please contact:

Swan Clean:
Address: Plot 78, Phase I, Industrial Area, Chandigarh, 160002
Email: sales@swanclean.in
Contact Number: +91-9115505505