From store to plant: how your garment is cared for

Step 2 of 11 · Your door or our store

Collection or drop-off

Our team collects the bag from your door anywhere in Chandigarh, Mohali and Panchkula, free of charge, or you hand it over at the store counter.

Empty the pockets and point out any stain you already know about.

Step 3 of 11 · Your door or our store

Logged to your order

Garments are counted and logged against your order, so you can follow progress with real-time updates in the app.

Your order summary lists each garment and its service.

Step 4 of 11 · On the way

To the central plant

Store drop-offs and doorstep orders all travel to one central plant at D-44, Phase 5, Industrial Area, Mohali. Every garment gets the same process wherever it was booked.

One plant means one standard across the tricity.

Step 5 of 11 · At the plant

Inspection

Each garment is checked before anything else: pockets, stains, loose buttons, weak seams, beads and embellishments. Anything unusual is noted on the order.

Pre-existing damage is recorded before cleaning starts.

Silk saree: Zari, borders and any loose threads are noted.

Woollen coat: Lining, buttons and pocket flaps are checked.

Lehenga or sherwani: Beads, sequins and hooks are checked one by one and noted.

Step 6 of 11 · At the plant

Sorting

Garments are sorted by service, fabric and colour: laundry, dry cleaning with Green Earth Cleaning, or steam press only. Whites never share a load with colours.

Care labels decide the route a garment takes.

Office shirt: Sorted with whites or with colours, never mixed.

Quilt or blanket: The filling and the label decide between washing and dry cleaning.

Step 7 of 11 · At the plant

Stain treatment

Marks are treated one by one with Seitz and Diversey professional chemistry, matched to the fabric and the type of stain, before the main clean.

Old or heat-set stains may not lift completely; we tell you if so.

Silk saree: Marks are treated gently on silk before the main clean.

Lehenga or sherwani: Food and make-up marks are treated individually.

Step 8 of 11 · At the plant

Cleaning

Laundry is washed by fabric and colour. Dry cleaning runs on European-engineered machines using Green Earth Cleaning, a gentle, non-toxic and odour-free process that is kind to embellishments.

The process follows the care label for every garment.

Office shirt: Washed, not dry cleaned, unless the label says otherwise.

Silk saree: Dry cleaned with Green Earth Cleaning.

Woollen coat: Dry cleaned; wool keeps its shape and feel.

Quilt or blanket: Washed or dry cleaned according to the label and the filling.

Lehenga or sherwani: Green Earth Cleaning, gentle on embellishments.

Step 9 of 11 · At the plant

Finishing

Garments are pressed and shaped on Veit, Macpi and Naomoto form finishers, so collars, shoulders, lapels and creases sit the way they were tailored.

Embroidered and embellished wear is finished around the work, not flattened.

Office shirt: Collar, cuffs and placket shaped on a shirt form finisher.

Woollen coat: Shoulders and lapels shaped on a form finisher.

Lehenga or sherwani: Pressed around raised embroidery, not over it.

Step 10 of 11 · At the plant

Final check and packing

Each garment is checked against your order and packed on a hanger or folded, depending on the garment and your preference.

Suits, sarees and formal wear usually go back on hangers.

Office shirt: Returned folded or on a hanger, your choice.

Silk saree: Packed on a hanger to avoid fold lines.

Woollen coat: Returned on a hanger, ready for winter.

Quilt or blanket: Folded and packed for storage.

Lehenga or sherwani: Packed on a hanger with care for the heavy work.

Step 11 of 11 · Back to you

Back to you

Your order comes back to your door, or is ready at the store, in 24–48 hours for standard orders. Payment is cashless.

Check your garments at delivery and tell us within 24 hours if anything is missing or damaged.